Frequently Asked Questions
Everything you need to know about shopping with Canyon Ranch.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for most unused and unopened items. Please ensure all original packaging and tags are intact to receive a full refund.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Currently, Canyon Ranch Online Store ships exclusively to addresses within the United States and Canada. We are working on expanding our reach in the near future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are your products covered by a warranty?
Many of our products come with a manufacturer's warranty. Please check the specific product description page or contact our support team for details regarding individual items.